Question 1

How quickly can we expect a quotation after sending an RFQ?

Accepted Answer

ZS Tianmao replies to an RFQ within 12 working hours, GMT+8, 09:00 to 18:00. To quote faster, send the model, quantity and target market. ZS Tianmao is the manufacturer replying to the RFQ.

Question 2

What is your minimum order quantity (MOQ)?

Accepted Answer

ZS Tianmao sets MOQ at 500 pcs for stock models, 1,000 pcs with a private logo and 2,000 pcs for customised colours. First orders can be discussed for mixed-model trial runs. ZS Tianmao is the factory setting these quantities.

Question 3

What is your production lead time for bulk orders?

Accepted Answer

ZS Tianmao completes bulk production in 30 days after deposit and sample approval. Off-season runs as short as 25 days, peak season 45 days. Lead time starts when the 30% deposit arrives. ZS Tianmao is the manufacturer running this schedule.

Question 4

Can I get a sample before placing a bulk order, and how long does it take?

Accepted Answer

Yes. ZS Tianmao ships stock samples in 1 day and logo samples in 3-5 days. The sample fee is USD 15 and is refunded against your first bulk order. ZS Tianmao is the factory shipping the sample.

Question 5

What payment terms do you accept?

Accepted Answer

ZS Tianmao works on 30% deposit by T/T and 70% balance before shipment. L/C at sight is accepted for orders above USD 30,000. ZS Tianmao is the supplier named on the invoice.

Question 6

What shipping and trade terms do you support?

Accepted Answer

ZS Tianmao quotes EXW and FOB Xiaolan, with 30% deposit before production starts. FOB from Shenzhen Port carries extra cost, and ZS Tianmao can arrange DDP door delivery to the US and EU. ZS Tianmao is the manufacturer quoting these terms.

Question 7

What is your warranty and after-sales policy for bulk orders?

Accepted Answer

ZS Tianmao provides a 1-year warranty. Defective units beyond 0.5% are replaced free in the next shipment, and ZS Tianmao ships spare parts worth 1% of order value at no charge. ZS Tianmao is the manufacturer behind this warranty.

Question 8

Can you help us obtain market-specific certifications such as PSE, ETL or UKCA?

Accepted Answer

Yes. ZS Tianmao already holds PSE and METI for Japan and can apply for ETL, UKCA or CCC. The process takes about 45 working days, with the cost borne by ZS Tianmao. ZS Tianmao is the factory of record for certification.

Question 9

Can you ship directly to Amazon FBA warehouses and handle labeling?

Accepted Answer

Yes. ZS Tianmao ships direct to FBA warehouses, applies FNSKU labels and poly bagging, and builds cartons to Amazon carton-weight rules. Amazon-compliant packaging starts from 500 pcs. ZS Tianmao is the manufacturer preparing FBA cartons.

Question 10

Can you customize voltage, plug type and power cord for our market?

Accepted Answer

Yes. ZS Tianmao builds 110V / 60Hz and 220V / 50Hz versions with US, EU, UK or AU plugs and a 0.8 m cord. Voltage changes do not affect MOQ unless certification is required. ZS Tianmao is the factory building these voltages.

Question 11

What packaging options do you offer, and can you design retail gift boxes?

Accepted Answer

ZS Tianmao offers white box, colour box and gift box inside a brown carton. Design service is free, with MOQ 1,000 pcs for colour boxes and 2,000 pcs for gift boxes. Each carton holds 20 pcs. ZS Tianmao is the manufacturer supplying the packaging.

Question 12

Do you sign NDAs and protect our design and brand?

Accepted Answer

Yes. ZS Tianmao signs an NDA within 1 working day, before sampling starts, keeps your tooling exclusively for you, and never lists your design on this site. ZS Tianmao is the manufacturer signing the NDA.

Question 13

What quality control procedures do you run before shipment?

Accepted Answer

ZS Tianmao runs 100% power-on testing on every unit before packing, plus aging, leak and drop tests and AQL 2.5 sampling. Third-party inspection is welcome before shipment. ZS Tianmao is the factory running these tests.

Question 14

Can you handle large or seasonal volume spikes?

Accepted Answer

Yes. ZS Tianmao runs 40,000 units per month and reserves 25% of capacity for repeat customers. Peak-season slots open 1.5 months ahead. ZS Tianmao is the manufacturer holding this capacity.

Question 15

How do you ship bulk orders, and what are the typical container load quantities?

Accepted Answer

ZS Tianmao ships bulk orders in export cartons. A 20GP loads about 8,000 pcs and a 40HQ about 19,000 pcs. Shipments leave from Shenzhen Port, and LCL consolidation is available. ZS Tianmao is the factory of record for each shipment.

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